Our team at AQC

Meet our President : Shannen Aguayo

Shannen Aguayo
President

My name is Shannen Aguayo, President of AQC. Originally from Staten Island, NY but I currently reside between the great States of Georgia and Texas. With 17 years of experience in the healthcare industry, my motto is simply, “How can I Help?”. I have been with Advanced Quality Compliance & CVO. from the beginning. I love AQC. Being the President allows me the opportunity to ensure every client receives a zero percent error rate on audits.

We ensure QUALITY is at the center of everything we do. Some clients transferring to AQC come to us with trust issues, as their expectations were not met by other providers. It’s AQC’s job to surpass your expectations and keep you involved throughout the entire process. Our team will communicate with your staff while ensuring compliance, CVO, and your contracting needs are met.

Meet the balance of our team.

Zuriel Ortiz
Data Manager
Puerto Rico

Zuriel Ortiz-Deliz, Data Manager, has been at Advanced Quality Compliance for over 3 years and has over 15 yrs. of experience in customer service/data, and loves being a Dog mom.

Her belief is that all AQC clients are VIP and that our concierge service makes all the difference. Our detailed process, and service from beginning to end, is to deliver an advanced quality service to all clients.

Amaya Reyes
Monitoring Manager
Austin, Texas

My name is Amaya Reyes and I am the Monitoring Manager for Advanced Quality Compliance. I am very precise & detailed oriented person. I enjoy using my skills to contribute to the monitoring process with our wonderful team. I have been working for AQC for 4 + years and have grown through the knowledge I have learned and working here. One goal I have for AQC is to strive to always give 100% satisfaction and quality to our customers.

Our CVO Team.

Processors:

AQC processors have 20+ yrs of experience. They work from the comfort of their home, this allows them to be completely flexible in the work-life balance and allows them to assist their client and/or provider 24/7

Accounting Team:

Our accounting team plays an important part in our organization. With the many pass-through cost and upfront cost, AQC pays out it is the job of the accounting department to ensure clients are paying on time and we are paying out our contractors on time.

Data Coordinators:

AQC coordinators are trained for a minimum of 6 months to a year by our data manager. They are not allowed to touch data until they are tested, approved, and granted access to the AQC credentialing software. Coordinators a special part of the AQC team as they monitor, renew, and alert our clients of sanctions or expired items. There is data coordinators are working 24/7 in our system to add documents, change dates, naming, and drop documents.

Monitoring Team

Once a month there is a digital scrubbing of data. Our monitor teams runs reports for all clients subscribed to our monitoring program. These reports are checked for accuracy of expiring documentation. Our monitoring team reaches out to providers personally to request renewed liability insurance, ACLS/BLS/PALS, renewed identification documentation, and other items not easily verified online. Our monitoring professionals are trained for a minimum of 6 months at the most one year. It is essential they understand the processes, documents, and the art of monitoring large amounts of provider data.